Shipping Policy
Where do we ship?
Currently, Moth and Flame Candle Company ships within Canada only. The amount of the shipping is stated on the "Checkout" page prior to payment confirmation. Shipping costs are at the discretion of Moth and Flame Candle Company, however, we try to keep these costs as low as possible.
When should I expect my order?
At Moth and Flame Candle Company, we strive to provide great customer service and satisfaction every step of the way. We hand pour and create all products by hand, so please kindly expect orders to take up to 10 business days for delivery. We use Canada Post delivery services for all orders.
What if you do not receive your order?
Please kindly allow up to 10 business days from time of purchase for delivery of your items. If this time has passed and you still have not received your order, please do not hesitate to reach out to us directly to address this issue.
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By email:
mothandflamecandlecompany@gmail.com
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Please allow 1-2 business days for a response for us to look into the issue. We will always contact you directly through email or phone for these issues.
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In the event that we cannot resolve delivery issues, or ship replacement items, a partial or full refund for the missing items will be offered and provided.